Return Policy

This Return Policy describes the refund procedures and eligibility criteria for digital services and products offered by Company Ltd, operating as NeuroArtisan ("we," "us," or "our"). This policy applies to all AI image generation services, subscriptions, and digital goods purchased through https://neuroartisan.com.

🔄 Money-Back Guarantee

We offer a 7-day satisfaction guarantee on all new subscriptions. If you're not completely satisfied with our service within the first 7 days, we'll provide a full refund.

1. Covered Products and Services

This policy applies to the following:

Subscription Plans: Monthly and annual AI image generation subscriptions
Credit Packages: One-time credit purchases for image generation
Premium Features: Advanced AI models and processing capabilities
Digital Downloads: Generated images and associated files
Add-on Services: Background removal, upscaling, and enhancement services

2. Refund Eligibility Criteria

🟢 Eligible for Full Refund

New Subscription (7 days): Full refund within 7 days of initial subscription
Service Unavailability: Extended downtime preventing service access (>24 hours)
Technical Failures: Persistent technical issues preventing normal service use
Billing Errors: Incorrect charges or unauthorized transactions
Service Not as Described: Significant discrepancies from advertised features
Non-Delivery: Credits or services not delivered within 24 hours

🟡 Eligible for Partial Refund

Unused Credits: Refund for unused credits in terminated accounts
Prorated Subscriptions: Unused portion of annual subscriptions (after 7 days)
Service Downgrade: Difference refund when switching to lower-tier plans

🔴 Not Eligible for Refund

Change of Mind: Simple change of preference after using the service
Used Credits: Credits that have been consumed for image generation
Policy Violations: Account termination due to terms of service violations
Generated Content: Images already successfully generated and delivered
Third-party Issues: Problems caused by third-party integrations or user error

3. Refund Process Timeline

1️⃣

Submit Request

Contact our support team within the eligible timeframe

Immediate

2️⃣

Review Process

We'll review your request and verify eligibility

1-2 business days

3️⃣

Approval & Processing

Approved refunds are processed to original payment method

3-5 business days

4️⃣

Completion

Refund appears in your account (may take additional 2-7 days)

5-12 business days total

4. How to Request a Refund

📧

Email Support

Send a detailed refund request to:

info@neuroartisan.com

Include your account email, order number, and reason for refund

💬

Live Chat

Contact our support team through the website chat

Available 24/7 for immediate assistance

📋

Account Dashboard

Submit a refund request directly from your account

Go to Account

Fastest processing for eligible requests

5. Consumer Rights

This policy is designed to comply with consumer protection laws in the United Kingdom and other applicable jurisdictions. Your statutory rights as a consumer are not affected by this policy.

🇬🇧 UK Consumer Rights

Under UK Consumer Rights Act 2015, you have additional protections for digital content and services. If our service is not as described, not fit for purpose, or of unsatisfactory quality, you may be entitled to remedies beyond this policy.

🇪🇺 EU Consumer Rights

EU consumers have a 14-day withdrawal right for distance contracts, subject to exceptions for digital content that has been supplied.

6. Contact Information

For refund requests, questions about this policy, or general support:

Email: info@neuroartisan.com

Website: https://neuroartisan.com/contact

Response Time: Within 24 hours for refund requests

Your satisfaction is our priority. Learn about our fair and transparent refund policy for AI image generation services.

Last updated: May 15, 2025